---
title: FAQ | Central de Conhecimento - Provedor Logístico
description: Brings together the main questions and essential information to simplify navigation and support platform usage.
---

[Skip to content](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#main-content)

- [English](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq)
- [Español](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-es/preguntas-frecuentes)
- [Português - Brasil](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento/perguntas-frequentes)

English

Show submenu for translations

[![Cargo Sapiens Logo-4](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/Cargo%20Sapiens%20Logo-4.png?width=100&height=23&name=Cargo%20Sapiens%20Logo-4.png)](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento)

Open main navigation

Close main navigation

- - [English](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq)
    - [Español](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-es/preguntas-frecuentes)
    - [Português - Brasil](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento/perguntas-frequentes)

  English
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Central de Conhecimento - Provedor Logístico](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en)
2. [FAQ](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq)

# FAQ

 Brings together the main questions and essential information to simplify navigation and support platform usage.

- [I could not identify the files required to proceed with the quotation.](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/n%C3%A3o-identifiquei-os-arquivos-que-preciso-para-cotar)

## Price Feedback

- [What should I do to receive price feedback from the customer?](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/o-que-fazer-para-receber-o-feedback-de-pre%C3%A7o-do-cliente)

## Business Expansion

- [I’m already providing services to a Cargo Sapiens client. How can I work with others as well?](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/j%C3%A1-atendo-um-cliente-da-cargo-sapiens.-como-fa%C3%A7o-para-atender-outros-tamb%C3%A9m)

## Settings

- [Customization and Configuration of the Logistics Provider Environment](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/personaliza%C3%A7%C3%A3o-e-configura%C3%A7%C3%A3o-do-ambiente-do-provedor-log%C3%ADstico)
- [How to automate the sending of my observations and the terms and conditions to my client?](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/como-automatizar-o-envio-das-minhas-observa%C3%A7%C3%B5es-e-dos-termos-e-condi%C3%A7%C3%B5es-para-o-meu-cliente)

## General

- [How can I check the status of a SPOT or BID quote?](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/como-verificar-o-status-de-uma-cota%C3%A7%C3%A3o-spot-ou-bid)
- [I missed the quotation deadline. What should I do?](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/perdi-o-prazo-da-cota%C3%A7%C3%A3o-o-que-devo-fazer)

- [Access](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#main-content)

    - [Adjustments](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#adjustments)
    - [Access Problems](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#access-problems)
- [SPOT](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/spot)
- [FAQ](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#main-content)

    - [Price Feedback](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#price-feedback)
    - [Business Expansion](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#business-expansion)
    - [Settings](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#settings)
    - [General](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#general)
- [BID](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#main-content)

    - [LCL BID Response](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#lcl-bid-response)
    - [BID Response - Special Cases](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#bid-response-special-cases)
- [Invoice Review](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/invoice-review)
- [Communication with Client](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/communication-with-client)

[![Cargo Sapiens Logo-Nov-10-2025-07-30-24-2951-PM](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/Cargo%20Sapiens%20Logo-Nov-10-2025-07-30-24-2951-PM.png?width=200&height=46&name=Cargo%20Sapiens%20Logo-Nov-10-2025-07-30-24-2951-PM.png "Cargo Sapiens Logo-Nov-10-2025-07-30-24-2951-PM")](http://cargosapiens.com)

Contact phone number for support: +1 786 971 2163

[mailto:suporte@cargosapiens.com](mailto:suporte@cargosapiens.com)

Copyright © 2025, Cargo Sapiens