--- title: How to automate the sending of my observations and the terms and conditions to my client? description: How can I automate sending my remarks and the terms and conditions to my client? --- [Skip to content](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/como-automatizar-o-envio-das-minhas-observações-e-dos-termos-e-condições-para-o-meu-cliente#main-content) - [English](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/como-automatizar-o-envio-das-minhas-observa%C3%A7%C3%B5es-e-dos-termos-e-condi%C3%A7%C3%B5es-para-o-meu-cliente) - [Español](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-es/es/como-automatizar-o-envio-das-minhas-observações-e-dos-termos-e-condições-para-o-meu-cliente) - [Português - Brasil](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento/como-automatizar-o-envio-das-minhas-observações-e-dos-termos-e-condições-para-o-meu-cliente) English Show submenu for translations [![Cargo Sapiens Logo-4](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/Cargo%20Sapiens%20Logo-4.png?width=100&height=23&name=Cargo%20Sapiens%20Logo-4.png)](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento) Open main navigation Close main navigation - - [English](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/en/como-automatizar-o-envio-das-minhas-observa%C3%A7%C3%B5es-e-dos-termos-e-condi%C3%A7%C3%B5es-para-o-meu-cliente) - [Español](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-es/es/como-automatizar-o-envio-das-minhas-observações-e-dos-termos-e-condições-para-o-meu-cliente) - [Português - Brasil](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento/como-automatizar-o-envio-das-minhas-observações-e-dos-termos-e-condições-para-o-meu-cliente) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Central de Conhecimento - Provedor Logístico](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en) 2. [FAQ](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq) 3. [Settings](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#settings) January 16, 2026 # How to automate the sending of my observations and the terms and conditions to my client? The system can be configured to automatically send the remarks and terms and conditions from logistics providers when replying to a customer quote. This saves time and ensures that crucial information, such as rules, deadlines, or restrictions, is included in every proposal. To do this, follow the steps below: In the left-hand side menu, click on "Terms", under the Settings section. ![](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/image-png-Oct-30-2025-04-19-51-4861-PM.png?width=337&height=368&name=image-png-Oct-30-2025-04-19-51-4861-PM.png) Then, open the "Remarks" tab. ![](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/image-png-Oct-30-2025-04-20-12-6528-PM.png?width=670&height=160&name=image-png-Oct-30-2025-04-20-12-6528-PM.png) Each field in this tab is divided according to the transport mode (FTL, LTL, FCL, LCL, among others), as well as between Import and Export, since the remarks may vary depending on this information. ![](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/image-png-Oct-30-2025-04-20-28-9733-PM.png?width=670&height=776&name=image-png-Oct-30-2025-04-20-28-9733-PM.png) Fill in the fields you want, and then click "Send" at the bottom right of the page. - [Access](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#main-content) - [Adjustments](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#adjustments) - [Access Problems](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/access#access-problems) - [SPOT](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/spot) - [FAQ](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#main-content) - [Price Feedback](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#price-feedback) - [Business Expansion](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#business-expansion) - [Settings](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#settings) - [General](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/faq#general) - [BID](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#main-content) - [LCL BID Response](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#lcl-bid-response) - [BID Response - Special Cases](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/bid#bid-response-special-cases) - [Invoice Review](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/invoice-review) - [Communication with Client](https://central-conhecimento.cargosapiens.com/fornecedor/central-de-conhecimento-en/communication-with-client) [![Cargo Sapiens Logo-Nov-10-2025-07-30-24-2951-PM](https://central-conhecimento.cargosapiens.com/hs-fs/hubfs/Cargo%20Sapiens%20Logo-Nov-10-2025-07-30-24-2951-PM.png?width=200&height=46&name=Cargo%20Sapiens%20Logo-Nov-10-2025-07-30-24-2951-PM.png "Cargo Sapiens Logo-Nov-10-2025-07-30-24-2951-PM")](http://cargosapiens.com) Contact phone number for support: +1 786 971 2163 [mailto:suporte@cargosapiens.com](mailto:suporte@cargosapiens.com) Copyright © 2025, Cargo Sapiens